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Supporting Your Electric Vehicle Charging Journey – No Matter What Stage

Welcome to the ZOLB EV Support Hub—your one-stop resource for all things EV charging.

Whether you’re just starting your electric vehicle journey, an EV enthusiast, or a business partner offering charging services, we’re here to make every charging experience smooth and stress-free.

Our dedicated team is available 24/7 to assist you with everything from account setup to troubleshooting technical issues.

At ZOLB EV, we’re committed to delivering a seamless charging experience so you can focus on enjoying the drive toward a cleaner, greener future.

Frequently Asked Questions

Explore our FAQs for quick answers to common questions or contact us directly for personalised support.

  • All
  • Account & Payment
  • Charging Process
  • Technical Support & Compatibility
  • Business Solutions
  • Loyalty & Rewards

  • How do I create an account?

    Download our app or visit our website to register. Complete a quick form, verify your email, and gain instant access to our charging network and account features.

  • What payment methods do you accept?

    We accept major credit/debit cards, as well as digital wallets like Apple Pay and Google Pay. You can also use RFID cards for tap-and-go charging convenience.

  • Can I use your chargers without creating an account?

    Yes, in most locations, you can pay as a guest using contactless payment methods such as credit/debit cards or mobile wallets. However, creating an account unlocks benefits like tracking charging history and loyalty rewards.

  • Do I need my own charging cable, or are cables provided at the station?

    Fast AC chargers usually require your own Type 2 cable, while rapid/DC chargers come with tethered cables (CCS or CHAdeMO). Station listings in our app specify connector types.

  • How do I locate ZOLB EV charging stations?

    Use our interactive map in the app or on our website. You can also find our locations on popular EV apps like Zap-Map and PlugShare.

  • How much does charging cost?

    Pricing varies based on charger type, energy rates, and location. Check the rates in our app or on the charger screen before starting a session. Business customers can access tailored pricing plans.

  • How long does charging take?

    Charging time depends on your vehicle’s battery and the charger type:

    Rapid/Ultra-Rapid Chargers: 20–40 minutes for most EVs.
    Fast AC Chargers: A few hours for a full charge.

  • Is there a time limit for charging?

    Some stations have time limits or idle fees to ensure fair usage. Check station details in our app or signage at the charger.

  • Are ZOLB EV chargers compatible with all-electric vehicles?

    Yes, our chargers support popular standards, including Type 2, CCS, and CHAdeMO. If you’re unsure about compatibility, refer to your vehicle manual or contact us.

  • What should I do if my charging session doesn’t start?

    Check for error messages on the charger or app.
    Ensure the cable is securely connected and your payment details are updated.
    If the issue persists, contact our 24/7 support team.

  • How can I report a broken charger or technical issue?

    You can report issues via our app or by calling our support line. Repairs are prioritised to minimise downtime.

  • Do you offer solutions for businesses or fleets?

    Yes! We provide tailored solutions, including:

    Installation guidance
    Management tools
    Real-time analytics
    These services ensure smooth operations for both businesses and EV drivers.

  • Are your chargers powered by renewable energy?

    We aim to source energy from renewable providers wherever possible. Look for the green energy icon in our app or on station details to identify renewable-powered chargers.

  • Do you offer rewards or discounts for regular usage?

    Yes! Frequent users can benefit from loyalty programs, special promotions, or subscription plans. Check our app or website for the latest offers.

  • How do I get in touch if I need more help?

    monOur support team is available 24/7 via:

    Phone: TBC
    Email: TBC
    Live Chat: Accessible through our website or app

Still Have Questions?

If you didn’t find what you’re looking for, please get in touch.

You can contact us via our Support Page or contact our customer service team directly at : INSERT HERE.

We’re here to ensure your EV charging experience is hassle-free—every time